Overview
Support Access lives in Settings > Support. It lets JACK App's Account Executives and Implementation team access your account to help you navigate the platform or import data, and it lets the Support team in to troubleshoot any issues you run into. It's switched on by default when you sign up, and it stays on until a user in your business with the Admin role turns it off.
Managing Support Access
Navigate to Settings > Support to see the current Access Status. If JACK App does not have access, the status bar reads “JACK team do not have access to your account” and shows an Allow Access button. Select Allow Access to let the JACK App team into your account. The status bar turns red and reads “JACK team has access to your account,” with a Revoke Access button in its place. Select Revoke Access at any time to remove that access.
ℹ️ Only users with the Admin role can view or change Support Access.
