Overview
Credit notes reduce the amount owed to a supplier or contractor - for example, when a supplier issues a credit for returned materials or an overbilled amount. In JACK, you create credit notes from Finance > Bills or from within a job at Jobs > Job Financials > Bills using the standard bill workflow, keeping your job budgets accurate once reconciled in Xero.
Creating a Credit Note
To create a credit note, navigate to Finance > Bills and click 
in the top right, or navigate to Jobs > select the relevant Job > Job Financials > Bills and click 
.
Complete the bill details as you would for a standard bill. Enter a Title and Reference for the credit note, select the relevant Supplier / Contractor, set the Invoice Date and Due Date, and select the appropriate Xero Account. If the credit note relates to a specific job, ensure the correct job is linked using the Linked Job field.
Under Items, type the line item description into the Enter new item field and click Add Item. Link the item to the relevant budget item using the link icon.
In the Qty field, enter a negative quantity (e.g. -1) and enter the value in the Unit Price field. This produces a negative amount, reflecting the credit.
Click Save.
Approving and Syncing
Before the credit note can be synced to Xero, it must be set to Approved for Payment. Depending on your business's bill approval process, this may be done immediately using the Approve button, or routed for review using Needs Approval. Once approved, the credit note will appear in the Pending Sync Items queue and can be synced to Xero in the usual way.
Where Credit Notes Appear
Once the credit note is reconciled in Xero, it will appear in two places in JACK.
In Finance > Bills, it will be listed under the Credit Notes tab, displaying the negative amount alongside the supplier name, reference and linked job.
Within the relevant job, navigate to Jobs > select the relevant Job > Job Financials > Bills. The credit note will appear in the bills list with a status of Credit Note and a negative amount, reflecting the reduction against the job budget.
